Reimagine KYC, fraud, disputes, and payment ops.
Three roles in banking ops, where people and AI work together
Customer onboarding (KYC)
Responsibilities to review
- Run identity verification
- Screen against sanctions and PEP lists
- Draft the risk memo
- Pre-fill the CIP file in core
Illustrative workflow responsibilities. Confirm the tools, data, human decisions and review criteria for your work.
AI cowork layer reads the application, runs identity verification, screens against sanctions and PEP lists, drafts the risk memo, pre-fills the CIP file in your core. Analyst reviews and approves the cases the AI flagged or wasn't sure about.
Fraud triage
Responsibilities to review
- Pull transaction and customer history
- Check device signals and network patterns
- Auto-clear clean alerts with reasoning logged
- Build case file and recommended action
Illustrative workflow responsibilities. Confirm the tools, data, human decisions and review criteria for your work.
AI reads the transaction context, customer history, device signals, network patterns. Auto-clears the clean alerts with reasoning logged. Routes the suspicious ones to the analyst with a pre-built case file and recommended action.
Dispute resolution
Responsibilities to review
- Classify chargeback eligibility
- Process clean chargeback disputes
- Pull merchant evidence for review
- Surface relevant Reg E or Reg Z framing
Illustrative workflow responsibilities. Confirm the tools, data, human decisions and review criteria for your work.
AI auto-processes clean chargeback-eligible disputes (duplicate charges, declined deliveries, merchant errors). Flags the rest for human review with merchant evidence pre-pulled and the relevant Reg E or Reg Z framing surfaced.
Reference workflows to adapt to your organization
Explore these reference workflows and adapt one to your organization. See a proposed division of work between people and agents, with decisions, responsibilities and handoffs. Task Intelligence provides the detail behind the redesign.
Identity & Access Management
Onboarding, periodic recerts, terminations. KYC-adjacent because the same identity-proofing logic shows up wherever a bank grants access. Watch which tasks collapse into one agent step.
Incident Management
When a payment rail goes down or a digital channel breaks, your incident workflow runs. See how agent-native ops compresses 10 tasks into 7 with two new agent-led guardrails added (continuous monitoring + audit logging).
Security Operations
SOC analyst patterns: alert triage, threat enrichment, escalation routing. The same task shape as fraud ops, applied to cyber. Watch the redesign produce a real-time threat assessment agent.
Procure-to-Pay
Vendor invoicing, three-way match, payment release. Banks process millions of internal P2P transactions; the redesign shows where the human gates collapse and where new audit-trail agents appear.
Prepare your workforce for the redesigned work.
Your workforce brings people and AI agents together. Workflows define how they share the work. Define what agents do, who reviews their output, and when they hand work back. Use Task Intelligence to understand the tasks within each step, then prepare your people to build and run the new version through simulations, hands-on projects and skill validation. Revisit affected responsibilities and readiness when the work changes.
Task evidence within banking workflows
These research inputs include vendor and source-reported software capabilities, product features and descriptions of work. The stored classifications in this selection contain 366 source examples for AI support and 576 for automation. They are not validated workflow outcomes or proof of agent performance. Task Intelligence helps examine the work in context; review each example against your responsibilities, controls and exceptions before using it in a redesign. The first 5 AI-support examples are below.
576 source examples classified for automation›
How we work with banks
Co-sponsored model. Functional head (Head of Ops, COO, Chief Risk Officer, CTO) plus your transformation office in the room together. The 6 to 8 week AI Bootcamp prepares people for agreed workflow responsibilities through simulations and assessments. Then the Transformation Engagement scales it across the operating model, same core, same regulatory envelope.
Want a bank-specific walkthrough?
20 minutes. We pull your top three task patterns from the dataset and show you the redesign live, with your role mix and your regulatory frame.
Book a time